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Flejes de aceroMTY

Privacy Policy

1. Introduction

Flejes México® (“we”, “our”, or “the Company”) respects the privacy of users and customers.
This Privacy Policy explains how information is collected, used, and protected through our Facebook-connected application, which operates via n8n.flejes.com and integrates WhatsApp Business, Kommo CRM, automation tools, and AI technologies.

This application is not a public consumer app. It is used exclusively for internal business communication with customers who voluntarily initiate contact.

2. App Purpose and Scope

The Facebook / Meta application is used solely to:

  • Connect WhatsApp Business conversations
  • Receive and send customer messages
  • Automate customer support and commercial responses
  • Sync conversations with Kommo CRM
  • Execute automation workflows via n8n
  • Assist human agents using AI-based message processing

🚫 The app is not used for advertising, profiling, selling data, or sharing data with third parties.

3. Information We Collect

The app processes only the minimum data required to provide messaging services:

  • Name (if available)
  • Phone number (WhatsApp)
  • Message content sent voluntarily by the user
  • Date and time of messages
  • Conversation metadata required for CRM and automation

🔒 We do not collect:

  • Passwords
  • Payment or banking information
  • Government-issued IDs
  • Sensitive personal data

4. How We Use Information

Collected data is used only for the following purposes:

  • Responding to user inquiries
  • Providing product information and quotations
  • Customer support and follow-up
  • Internal CRM management
  • Automation and AI-assisted response handling

Data is never sold, rented, or shared for marketing or unrelated purposes.

5. Data Sharing

User data is not shared with third parties, except when strictly required for service operation through:

  • Meta / WhatsApp Business API
  • Kommo CRM
  • n8n automation infrastructure
  • AI processing services used internally

All services comply with applicable data protection and security standards.

6. User Consent

Users provide consent by voluntarily initiating contact via WhatsApp or Facebook-enabled channels.

Users may:

  • Request to stop receiving messages
  • Request data deletion
  • Request information about stored data

Requests can be made at any time using the contact information below.

7. Data Storage and Security

Technical and organizational safeguards are implemented to prevent unauthorized access, misuse, or los

Data is stored in secure environments.

Access is restricted to authorized personnel only.